r/iphonehelp • • 17d ago

Stop being jerks in the comments. Don’t have anything helpful to add? Don’t comment at all

32 Upvotes

The mod team curates posts for helpful comments and removes the following comments:

 rude
 conflictive
 condescending
 jokes
 most memes
 incorrect info
 AI answers
 Apple support links instead of the typed out solution (case-by-case basis)
 bad taste content
 android fanbois

We are seeing a lot of downvotes on OP posts and comments for seemingly simple or obtuse questions. Just because you know the answer doesn’t mean everyone else does. Be empathetic! People come here usually in a crisis and don’t need assholes busting their chops and trying to be funny bEcUaSe ReDdIt.

I’m really tired of it and if I see comments like this, I’ll bring out the rusty and poorly weighted ban hammer. We are a pretty chill mod team and love to help folks out, but I’ve had it with all the douche canoes like over at r/apple r/iPhone r/applehelp etc


r/iphonehelp • • Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

12 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

  1. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

  1. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

  1. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

  1. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

  1. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp • • 2h ago

Help needed When to charge after phone fell into toilet?

3 Upvotes

Hi
I have 4% battery atm. My phone fell out my jean pocket and into the toilet at around 6pm this evening.

When is it safe to charge it? What should I do, or not do?

It’s an iPhone 15 Pro. It was only in the bowl for <1min (estimated).

Any advice or help is greatly appreciated.

Thank you!


r/iphonehelp • • 5m ago

Help needed Some contacts just disappeared?

• Upvotes

I was in iMessage scrolling messages from today, and some contacts have just disappeared? Some of these contacts I’ve had for years. I’ve tried restarting. How do I fix?
iPhone 16
iOS 26.6.2


r/iphonehelp • • 21m ago

Help needed Problemi iphone 16e

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• Upvotes

È da tempo che con il mio iphone 16e noto un drain della batteria molto intenso. Con ios 27 non ho notato un miglioramento. Stato batteria 94%. Il maggior uso viene da Whatsapp, anche se durante il giorno lo utilizzo poco. Qualcuno sa quale può essere il problema o la soluzione? Grazie!


r/iphonehelp • • 1h ago

Help needed Iphone started forcefully turning volume down every time I plug my headphone adapter in, how to fix?

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• Upvotes

r/iphonehelp • • 3h ago

Help needed Mom’s phone constantly turns off iMessage/FaceTime

1 Upvotes

Awhile back on my mom’s iPhone 12, it would constantly turn off iMessage/FaceTime. We thought it was a phone issue and she wanted to upgrade anyway so she got a new 17e. Well, it’s still happening. I went to the iMessage settings and chose her phone number/e-mail to send/receive and it works for a day or two and then goes right back to RCS messaging. I’ve tried several workarounds and nothing seems to work. Does anyone know why it’s doing this? She’s currently on 27.2 but it was happening a few updates before this too.


r/iphonehelp • • 4h ago

Help needed How to access photos?

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1 Upvotes

Hello, I recently updated my iPhone 13 to IOS 27 and now I can’t see the photos, links and documents I sent to other people. I watched a YouTube tutorial and I just don’t see those tabs next to info and background. What’s wrong here? Should I wait for another update?

My phone was bought from California, USA.

Edit: I found out that the update removed my photo, link, and document history from all my chats so that’s why that stuff isn’t showing up. Does anyone know how to get those histories back?


r/iphonehelp • • 7h ago

Help needed Audio cuts out when volume set at lowest with usb C adapter earphones as well as SPEAKER. I need a solution chat gpt is completely useless and reddit is impossible to find solutions please help

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0 Upvotes

r/iphonehelp • • 18h ago

Unresolved Anybody has this issue and knows how to fix it? (iPhone audio)

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5 Upvotes

(iPhone X, IOS 16.7.16) Yesterday morning, my phone audio was just doing fine. Last night, I used it and the audio started crackling on everything: calls, social media, games, everything. If I'd lower the volume and leave my phone for at least 30 minutes, the audio would go back to normal, but then would happen again. I don't think that there's water inside my phone because I always place my phone in a dry, safe place. Any thoughts about this? How do I fix this?


r/iphonehelp • • 8h ago

Help needed Help

0 Upvotes

Hi everyone, I have an iPhone 7, and I forgot the passcode, I don't remember anything


r/iphonehelp • • 16h ago

Help needed iPhone 14 reduced white point turns screen red?

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2 Upvotes

Hello! My wife purchased an iPhone 14 about a year ago that we are only now able to switch her to. My wife is disabled and so needs to have the "Reduce White Point" setting pretty high. When she does this however, her screen goes a very deep red.

I have tried turning off night shift, turning on True Tone, enabling a color tint filter, and using the Zoom dim light filter instead of reduce white point and they all didn't fix the issue.

We got this phone refurbished, so I am guessing this is a screen issue 🫠 but if there is some other easy fix let me know!

First pic is the phone with the brightness turned up, second pic is with the brightness turned down, and third pic is pulling down from the top to do a search.


r/iphonehelp • • 17h ago

Help needed iPhone 18 Pro Max - No cellular service for 18 hours straight (Telekom eSIM, Berlin)

2 Upvotes

Hallo zusammen, Ich habe seit einiger Zeit keinen Mobilfunkempfang mehr mit meinem iPhone 18 Pro Max. Ich wohne in Berlin und nutze eine Telekom eSIM. Laut Telekom gibt es in meiner Gegend keine gemeldeten Netzstörungen.

Ich habe dieses Problem schon seit dem Kauf des Handys sporadisch. In den letzten zwei Tagen ist das Signal jedoch immer wieder für mehrere Stunden ausgefallen. Seit gestern ist die Verbindung komplett weg – seit etwa 18 Stunden habe ich keinerlei Empfang.

Folgendes habe ich bereits versucht:

  • Telefon neu gestartet
  • Netzwerkeinstellungen zurückgesetzt
  • Neuestes iOS-Update (iOS 27.2) installiert
  • Flugmodus ein- und ausgeschaltet
  • Sichergestellt, dass kein VPN aktiv ist

Was wirklich seltsam ist: Das Handy zeigt durchgehend '5G' und zwischen 2 und 4 Empfangsbalken an, obwohl absolut keine tatsächliche Verbindung besteht.

Hat jemand ähnliche Erfahrungen gemacht, insbesondere mit eSIMs oder dem iPhone 18 Pro Max? Da das Problem von Anfang an sporadisch auftritt, könnte es sich um einen Hardware-/Modemdefekt handeln? Ich bin für jeden Tipp dankbar!


r/iphonehelp • • 17h ago

Help needed iPhone 18 pro Max

1 Upvotes

Hola, tengo un problema persistente de conexión Wi-Fi con mi iPhone 18 Pro Max (modelo A3473) conectado a mi router T-Mobile TMO-G5AR. El teléfono permanece conectado a la red Wi-Fi, pero ocasionalmente pierde la conexión a internet. En otras palabras, el ícono de Wi-Fi sigue visible y el dispositivo parece estar conectado al router, pero no puedo navegar por internet correctamente. ¿Alguien ha tenido este problema? ¿Existe alguna solución?


r/iphonehelp • • 18h ago

Help needed Past photos on text don’t show

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1 Upvotes

Reaching out for some assistance, when I click on a name of a person I text the option for all photos sent to me doesn’t show. Wondering if anyone knows what setting I have to turn on. Thank you!


r/iphonehelp • • 18h ago

Help needed iPhone Duo FaceTime bug

1 Upvotes

Trying to put FaceTime in smaller pictures and picture mode on inner screen and it just automatically goes to multitask side. Anyone have a fix?


r/iphonehelp • • 23h ago

Help needed Help! iPhone showing phone numbers instead of saved contact names in iMessage

2 Upvotes

I’m having an issue where certain contacts saved in my iPhone are showing up as phone numbers only in iMessage instead of their contact names. The names still appear correctly in my Contacts app, and this only seems to affect certain contacts, not everyone. I’ve already tried deleting the affected contacts and re-adding them, but that didn’t fix the issue. I’ve been back and forth with senior Apple tech supports and did a whole bunch of tests/troubleshooting, but nothing seems to work.
Has anyone experienced this or knows how to resolve it? This has only happened to me as soon as I switched to the iPhone 18. Any suggestions would be appreciated!
iPhone 18 pro max iOS 27.0.1


r/iphonehelp • • 22h ago

Help needed iPhone keeps using wrong sim line

1 Upvotes

My iPhone 16 pro keeps using the wrong sim line. I checked all the settings (default voice line in settings, preferred line per contact set to “always use”, change settings and restart the device, etc) but it still uses the wrong sim line… I’ve searched Apple community and online, but there’s still no helpful answer, anyone knows how to fix this?


r/iphonehelp • • 23h ago

Resolved [LOCKED] Dropped my iPhone 15 Pro Max into a pot of sunflower oil. How screwed am I?

0 Upvotes

So yeah, I accidentally dropped my iPhone 15 Pro Max into a pot full of sunflower oil.
The oil was at room temperature (not hot), and the phone was completely submerged for about 2–3 seconds before I pulled it out.
The screen and touchscreen were still working perfectly fine when I took it out. I immediately turned it off and wiped off as much oil as I could with a cloth.
I haven’t turned it back on or tried charging it since.
I know it’s IP68 rated, but I’m not sure how well that holds up against oil rather than water. I’m mostly worried about oil getting into the speakers, microphones, USB-C port, or even the internals.
Has anyone dealt with something similar? Should I just leave it off for now, or take it straight to Apple?
How screwed am I? Any advice would be appreciated!


r/iphonehelp • • 1d ago

Help needed Even though I have storage I can’t update apps or take photos

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1 Upvotes

As titles says. I have deleted photos and apps, but still I can’t update apps or take photos. I can’t even send photos by sms. I don’t know if that has something to do with it. It’s an old phone, iPhone SE.
iOS 26.7.1
The text on the second picture is: storage is full.

Do you think it will be solved if I buy more storage?


r/iphonehelp • • 1d ago

Help needed My iPhone 13 was in the washing machine. What should I do?

0 Upvotes

My iPhone 13 was in the washing machine for about one minute. When the washing machine stopped, I heard something moving inside. I checked and found my phone. In the washing machine I also used a laundry detergent pod, and some of the liquid came out into the water, so the water was not clear.

I turned my mobile phone off and I plan to leave it off for at least 48 hours before turning it on again. However what should I do now? Should I take my phone to a service shop before trying to charge it? Should they check it and replace any parts? Or should I just let it dry for a few days and see if it still works?

Has anyone had a similar experience with an iPhone? I would really appreciate your advice.

Thank you!


r/iphonehelp • • 1d ago

Help needed Why does iCloud/find indicates "No Location Found/Online" for my phone?

1 Upvotes

(Note that I have not lost my phone; I was just doing a walkthrough to refresh my knowledge)

iPhone SE iOS 27.0.1

I have tried every suggestion from Google searches.

Find My Phone is on. No countdown when I check stolen device restriction.

I have tried being on WiFi and cell networks

The play sound function works OK.

It locates my wife's devices just fine.


r/iphonehelp • • 1d ago

Help needed No ProRAW option

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1 Upvotes

Can anybody figure out why ProRAW doesn’t show. Most know that this iPhone supports ProRAW. Help is appreciated


r/iphonehelp • • 1d ago

Unresolved My phone # keeps being removed/deregistered as a sign in option.

1 Upvotes

How can i stop this from occuring?

{Iphone SE3 , ios 26.7}


r/iphonehelp • • 1d ago

Help needed Is this a bug

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2 Upvotes

Only happens in the final of the animation, only the privacy lights

iPhone 17
iOS 27.2