I’m a Diamond Medallion member and have flown Delta practically my entire life, but this experience has been absolutely ridiculous.
I recently flew from Atlanta to Rapid City, SD, connecting through Minneapolis, for a hunting trip. My dad and I each checked a firearm case in a proper hard case, separately and more than two hours before departure. Upon arriving in Rapid City, we discovered Delta had left BOTH gun cases in Atlanta. We had to retrieve them the following day, forcing us to change hotel plans and lose a day of hunting. When the guns arrived, my reinforced metal case had a massive crack down the side. Fortunately, the guns were fine.
I filed a damage report, bought a brand new hard case specifically designed for air travel, and discarded the old one.
On the return trip, flying the same route in reverse, my checked bag containing clothing was missing at baggage claim. Apparently, it had been left in Minneapolis and was eventually shipped to my house. I then waited an hour at oversized baggage for my new gun case, only to discover it had been absolutely destroyed. There was a massive hole in the bottom, and I could see one of my shotguns through it. I immediately filed another damage report.
Because of the zip ties placed on firearm cases at ATL, I couldn’t open the case at the airport. Once home, I discovered the shotgun had a bent barrel, the barrel had been shoved backward into the action so it couldn’t open or close, and the muzzle was warped so choke tubes could no longer be installed. The gun is unsafe to operate and effectively a total loss without extensive repairs.
Between the two destroyed gun cases, worth around $400 each, and the $2,500 shotgun, this has been an absolute nightmare. The shotgun also has significant sentimental value.
I understand baggage issues happen, but having both firearms mishandled on the outbound flight, then having my luggage delayed and a brand new gun case destroyed on the return trip, all within five days, is absurd.
Has anyone had Delta damage a firearm this severely? How did the claims process go? Did they reimburse you for the full value, or did you have to fight for it? Any advice on dealing with Delta over something like this would be greatly appreciated.
TL;DR: Delta left both our guns in Atlanta on the outbound trip, destroyed my original gun case, then delayed my luggage and destroyed my brand new gun case and a $2500 shotgun inside it on the return trip. Has anyone successfully resolved a claim like this with Delta or does anyone have advice on this?