I swear I have the absolute WORST luck when it comes to jobs. I genuinely feel like I'm losing my mind over this one. I honestly don't even know where to start with this, but I really need to get it off my chest because I'm so stressed out about the whole situation.
Around two months ago, I started a new job in lower management for a care company. I'm a team leader for a care package in someone's own home.
Before this, I was doing essentially the same job for a different company, but in a supported living environment. That job had its own MASSIVE issues, and I actually made a Reddit post about it not too long ago. Because of everything that happened there, I decided to move on and apply for this position.
At first, this job seemed like it was going to be so much better. Higher pay, fewer hours, and what I thought would be considerably less stress. I met with some of the management team during the recruitment process, and everything seemed perfectly fine.
I wish I could go back in time and slap myself.
On my first day, I got my company phone, my company laptop, and all the usual things you'd expect when starting a new job. I was at head office with my deputy manager, who I'm going to call C (it stands for my favourite word).
I was doing what any reasonable person would do when starting a completely new job: asking questions.
The more questions I asked, the more visibly exasperated C became. I initially brushed it off because I assumed she was stressed, had a lot on her plate, and probably didn't have the time to deal with a million questions from a new employee.
Looking back, I think that was my first warning sign.
I was taking over from another team leader who was leaving the company. C had apparently trusted this person to train me on the company's processes and procedures before they left.
Except that training never actually happened.
I was essentially thrown into the deep end and left to figure things out for myself. Thankfully, I'd already been working in team-leading roles for several years, so I understood the general responsibilities, legal requirements, and procedures involved in care management. However, there were company-specific processes and tasks that I simply hadn't been shown.
Apparently, this became a problem.
C started getting increasingly annoyed with me for not completing tasks that I hadn't even been told needed doing. Other staff members apparently explained to her that I hadn't received the relevant training, but she seemed to brush that aside.
Eventually, she admonished me for something, and it was only when I repeatedly explained that I genuinely had no idea what she was talking about that she finally seemed to accept that I hadn't been trained properly.
Thankfully, I hadn't signed off on any paperwork confirming that I had received training that I hadn't actually received.
The result? I was told that I would receive additional training, although naturally, it wasn't going to be provided by C herself.
From that point onwards, I started noticing a real change in how she treated me.
I could practically feel the eye rolls whenever I opened my mouth. Whenever I tried to ask something or explain something, she looked as though she desperately wanted me to shut up and go away.
Eventually, I started limiting most of my communication with her to emails because, honestly, it was becoming uncomfortable trying to communicate with someone who seemed irritated by my very existence.
That worked for a little while. But I still had to be in the same room as her once a week for the managers meeting.
Something else I eventually discovered was that C is apparently good friends with another team leader.
I'd spoken to this team leader on several occasions, and during one of those conversations, I mentioned that I have mental health problems. This other team leader, being Cs bosom buddy spoke about my mental health to C and apparently C had "no clue"..
The thing is though, I'm not secretive about my mental health. If somebody asks me about it, I'm open and honest. An open effing book. I also declare it to HR when I start working for a new company because I'd rather be upfront about it than have to explain everything from scratch if I need support further down the line. I need to point out, that my mental health diagnosis (depression and anxiety) does not stop me from doing my job. I have worked for years with the same diagnosis and barring from the odd day or two here and there where I need a mental health day, I have things pretty much handled on that front. I'm on medication, I go to therapy and I take annual leave once every 3 months or so to stave off burnout.
I have the relevant HR paperwork, and I've been honest about my circumstances.
I'm not saying that my mental health is necessarily relevant to everything that's happened, but it's something that's been weighing on my mind throughout this whole situation. But it does lead to the second thing that has been messing me up.
At one point, I was put on call despite not having been properly shown the relevant processes or paperwork.
I had absolutely no idea what I was doing from an on-call perspective, and I was simultaneously working a care shift.
Everyone knew I was on a care shift, by the way.
The service user I was supporting was shouting, I was receiving phone calls from other teams who were dealing with their own issues, and I was trying to juggle everything at once without having been adequately trained for the on-call responsibilities.
Thankfully, another team leader very kindly took the on-call duties off me because they could see what was happening.
C then asked me whether I genuinely thought I was capable of coping with the job. And later, Cs buddy asked me "are you sure you can cope?"
Excuse me?
I'd been doing essentially the same job for another company for three years. I know I'm capable of doing the work. What I wasn't capable of doing was magically knowing company-specific procedures that nobody had bothered to teach me. Like I say, I have been working that's all of this time. My mental health diagnosis does not change my ability to work at all. I have turned up for work when I'm midway through a nervous breakdown and no one would be the wiser. At least I'd hope so anyway.
The way she asked wasn't supportive or constructive, either. It felt more like she was questioning my overall competence rather than acknowledging that I'd been put in an unreasonable situation without the necessary training.
And now, here we are, at the latest disaster.
Last week, I was working on the rota and noticed that the shifts for today and tomorrow needed covering.
I contacted the staff members, and one person volunteered to take both shifts. Another staff member also expressed an interest, but the first person had offered first, so I allocated the shifts to them.
That seemed perfectly reasonable to me.
Unfortunately, the first staff member was involved in a car accident on Tuesday morning and couldn't work the shifts anymore.
I took over their shift on Tuesday myself, then spent time trying to find someone to cover the remaining shifts today and tomorrow.
It was an absolute nightmare trying to find cover. I contacted people and tried to sort something out, but I eventually reached the point where I simply couldn't find anyone available.
I also couldn't reasonably cover the shifts myself because I'd already been working several days in a row.
For context, I'd actually worked seven days in a row. I was exhausted, and I couldn't just keep throwing myself into additional shifts indefinitely.
Eventually, I contacted my manager and explained that I couldn't find cover and couldn't take the shifts myself.
She stepped in to help sort the situation out, but she was clearly unhappy with me about it.
I thought that was the end of it.
Apparently not.
The email that has sent my anxiety through the roof
Today, I received an email from C explaining that she'd spoken to the second staff member I'd contacted about the rota the previous week.
According to C, this staff member had apparently told her that they'd offered to cover the shifts, but I'd refused their offer. C also seemed to believe that this person had offered to cover the shifts after the original staff member's car accident.
The problem is that this isn't what happened.
The second staff member had expressed an interest in the shifts the previous week, but the first person had offered before them, so I allocated the shifts accordingly.
When the car accident happened on Tuesday, I contacted the second staff member again to ask whether they could help cover the shift.
They told me they couldn't do it and said that I should have put them down for it the previous week when I was doing the rota.
And according to the email I got, the second staff member had "spoken to me on Monday about covering the shifts" when the cover was urgently needed on Tuesday... Figure that one out.
I had allocated the shifts based on who volunteered first, and when the original arrangement fell through, I tried to find alternative cover. When I couldn't find anyone, I escalated the situation to management. Which is what I was supposed to do.
Now, apparently, there's a completely different version of events being presented to my manager, and I'm the one who's being held responsible.
C has emailed me saying she's extremely disappointed, that the situation could very easily have been avoided, and that she wants to meet with me on Friday.
Her exact words were:
"I would like us to meet via teams on Friday to discuss these matters in more detail, together with other concerns that have been raised recently."
OTHER CONCERNS?
What other concerns?!
That's the part that's really getting to me. It's not just the rota issue anymore. She's now referring to additional concerns that have apparently been raised, but I have absolutely no idea what they are.
She hasn't explained what these concerns are, and HR wasn't copied into the email. Her manager, who is above her in the management structure, was copied in, though.
So now I'm left sitting here wondering what on earth I've supposedly done wrong and what I'm walking into on Friday.
I've only been at this company for around two months, and I already feel like I'm walking on eggshells around someone who seems to have taken a dislike to me from the very beginning. Not to mention that I am still on probation and this has me thinking that my job is now at risk.
I've tried to do my job. I've tried to ask questions when I don't understand something. I've tried to manage the rota, find cover, and keep things running as they should.
I'm terrified that this meeting is going to end with me being told that I'm not passing probation or that my job is at risk.
And the worst part is that I don't even know what I'm supposed to be defending myself against, because she's mentioned these other concerns without telling me what they actually are.
I've been applying for other jobs because, honestly, I don't want to work with her anymore. At this point, I'd genuinely be willing to take almost anything else just to get out of this situation.
I left my previous job because it was causing me so much trouble, and I really thought this new one would be a fresh start. Instead, two months in, I'm already dealing with another management situation that's making me miserable.
I'm so stressed that I can barely think straight. I've spent so much time worrying about what Friday's meeting means, whether I've somehow done something terrible without realising it, and whether I'm about to lose another job.
I feel sick with anxiety over it, and I honestly don't know what to do with myself.
I know I might be catastrophising because I'm so stressed, but when you're on probation and your deputy manager sends you an email saying she's extremely disappointed in you and wants to discuss unspecified additional concerns, it's difficult NOT to assume the worst.
I just feel completely defeated by the whole thing.
Am I being unreasonable here? Have I genuinely messed up the rota situation, or am I being blamed for something that was largely outside my control? What would you make of that email about the meeting and the other concerns?
Because right now, I genuinely feel like I can't catch a break when it comes to work.