​I don’t usually take to social media to vent, but what MakeMyTrip put my family through in Tokyo on October 25th was beyond unacceptable—it was downright reckless and dangerous.

​If you rely on MakeMyTrip for international trips, think twice before trusting them with your family’s accommodation.

​What Happened:

​Prompt Compliance: Booked a hotel in Tokyo more than a month before via MakeMyTrip. Shortly after, MMT sent an email stating they required specific details and warned that failing to provide them could lead to the hotel cancelling the reservation. I complied and submitted everything requested on the very same day.

Despite submitting the requested details immediately, I received another email asking for the exact same information. Since I had already furnished the details, I kept my confirmation copies handy.

​Just one week before check-in, MMT sent an automated booking confirmation email explicitly stating that my hotel reservation was confirmed and around the corner. We boarded our flights to Japan completely confident that our stay was secured.

​The Shock at 22:00 hrs in Tokyo (25th October): After driving over 750 km that day, my wife, our 12-year-old son, and I reached the hotel lobby dead tired at 10:00 PM, expecting to check in and rest. ​The front desk searched their system and informed us that the reservation had been cancelled way back on 18th September—over five weeks earlier.

​The Reality of Their "Support":

​For more than a month, MMT had dropped the ball on this booking.

​Even worse: on October 18th, a full month after the hotel dropped the reservation, MMT’s system blasted out a fresh confirmation assuring me the stay was confirmed.

​When I called MMT in a state of sheer panic from Tokyo, their customer service casually offered: "Sir, we have processed your refund."

​A basic refund does not secure a hotel room at 10 PM in Tokyo. Walk-in rates in central Tokyo are exorbitant, and many hotels are completely sold out late at night.

​Wandering around the streets late at night in a foreign country trying to find emergency lodging for an exhausted family after an entire day of driving was agonizing. We had to shell out a massive last-minute fee out of our own pocket just to get a roof over our heads.

What options do I have? I am super angry and I feel so small against these giant corporates.

My brother got a severe head injury while playing sports, which resulted in brain issues and was hopitalized for a month, due to Traumatic Brain Injury. Ever since, situation at home has not been great.

The real issues are, before this event, he already had motivation issues, no friends, no one to talk to, bad communication skills, just invested into doing whatever his thing is in waves. Buw now due to the injury, things have gotten worse, as my parents took it harshly.

father was anyways barely expressive, and pre accident my mom used to tell my dad about so and so issue is there with their son. I was for the motion for both, as my dad used to just dismiss things as "he will learn slowly in the future" or "it isnt much of an issue". But my mom used to escalate things and exxagerate just a tad bit but I agreed with her as well on many things, but just not with the same intensity.

But due to the whole issue, he has gotten a bit slow in thinking, same depleted motivation, but now my parents are much much more worried, especially my dad. he is the type who will not care, or will become heavily emotional and not able to deal with things. This affected the dynamic in the house as this instigated the thoughts in my mom that this man is not really capable or now able to handle such things "which should've been fixed before".

I never disagreed with one, but I never fully agreed with either. Both had their extremes, while I am away from home due to job.

But now that there were slight health complications and he has lost his work from home job. this is really stressing my dad out, and he keeps zoning out or hard to talk to. All I think is why is this man not able to handle a thing which had already existed before. Suddenly all these caring thoughts have come, but okay I get it. It's at least good he's caring about him more now but not to this point.

wise we are comfortable, with major assets in real estate so there is no issues money-wise. It is just a classic case of. trying to avoid or not seeing the issue until it is being seen now, and overwhelming my dad. my mom cannot do any type of consoling work and just says "why are you like this" or "just handle it". Maybe it is not being said directly but something along these lines, so my dad just shuts himself off.

And then my brother, who doesn't express one tad bit. no one knows what he is actually going through or thinking about, and just operates like a robot.

I speak to my parents everyday, and share all things about my life, even though my family or heck even my extended family are not expressive in any way. just wanted to include that as well.

Now that he is of marriage age, but considering the job condition and that he has lost his job due to layoffs, finding a job for him is quite tough as HE should be putting in the effort for a job, no one is going to give us a job for free or on a silver platter.

What I am seeking here is that, being a sibling who is very expressive, just is naturally very positive on the outlook of life (people have said that and I feel so too) how does a person navigate through this? I have spoken and comforted my parents on multiple occasions but it doesn't get better as the event which we faced is still fresh.

I wish I could get more specific but due to privacy issues I am refraining from explaining more. But anyways, this is what it is.