Me and my husband went to BWW the other day to get their 2 for $20 meal. The server asked us what kind of potato we want with our meal, and mentioned tots, which is what I chose.
When we got the bill there was an extra charge for tots! Even though on the menu it didn’t say anything and the waiter didn’t say anything.
I asked him if it was a mistake and he was like “oh… no it’s a new policy” and I was like “Oh.. well I wouldn’t have ordered them if I knew about that, is there anyway you can take the charge off?”
And he was like “my manager already said no, honestly I don’t think it’s that deep tho”
So I paid a little extra for tots that night. My bank is not broken but it left a bad taste in my mouth that there is no advertising or warning or whatever
Edit: lots of people saying BWW has gone to shit, I feel so validated ! thought it was just me
I did end up taking the charge of the tots out of their tip, maybe I shouldn’t have tipped at all but I’ve never done that before and I just couldn’t bring myself to do it