r/sysadminjobs • u/Away-Temporary1316 • 4h ago
[FOR HIRE] Tier 2 IT Support Engineer | MSP Experience | Part-Time / Weekend Shifts Only | Remote IT Support | Microsoft 365 | Active Directory | Windows Troubleshooting
Hi everyone! 👋
I'm an IT Support Engineer from the Philippines looking for remote freelance or long-term contract opportunities. I have experience in managed services, enterprise IT support, and cybersecurity, and I enjoy troubleshooting issues, finding practical solutions, and making IT less frustrating for users.
🛠️ What I can help with:
- Windows troubleshooting and remote technical support
- Microsoft 365 administration (Exchange Online, Teams, SharePoint, and OneDrive)
- Active Directory and Entra ID user and access management
- Password resets, account unlocks, and security group management
- Remote monitoring and management using N-able
- Incident documentation and ticket management using ServiceNow
- Basic IT security support and incident escalation
💻 My background:
- Current Tier 2 IT Support Engineer in a managed services environment
- Previous experience in enterprise IT support and cybersecurity delivery
- Bachelor's degree in Information Technology
- Certified in Microsoft Azure Fundamentals (AZ-900)
- Certified in Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
- Certified in Cisco CyberOps Associate
I'm comfortable working remotely, communicating with users, documenting solutions, and escalating issues when necessary. I'm also honest about my technical limits and willing to learn new tools and environments.
🎯 What I'm looking for:
Remote IT support, Help Desk, Service Desk, Windows support, or junior systems administration opportunities. I'm open to freelance, part-time, and long-term contract work.
📩 If you need reliable IT support or know someone hiring, feel free to DM me! I'm happy to share my resume and discuss how I can help.
Thank you!